2025-26 aespa LIVE TOUR – SYNK: aeXIS LINE – in JAKARTA,

By purchasing tickets for the 2025-26 aespa LIVE TOUR – SYNK: aeXIS LINE – in JAKARTA, the Buyer is deemed to have read, understood, and agreed to all applicable Terms and Conditions. Any form of violation of these provisions will be subject to sanctions and actions in accordance with the policies and regulations set by the Organizer.

Ticketing

Ticket categories:

  • CAT 1 A-B-C-D (Soundcheck) (Standing)
  • CAT 2 (Tribune)
  • CAT 3 A-B (Standing)
  • CAT 4 A-B (Standing)
  • CAT 5 (Tribune)
  • CAT 6 A-B (Tribune)

Ticket Sales Schedule and Ticket Box:

  • “MY” Membership (GL) Pre-Sale
    October 1st, 2025 (2 PM – 9.59 PM) at dyandraglobalstore.com
  • Dyandra Global Presale
    October 2nd, 2025 (2 PM – 9.59 PM) at dyandraglobalstore.com
  • General Sale
    October 3rd, 2025 (2 PM) at dyandraglobalstore.com

All prices exclude 10% government tax and a ticketing platform fee of 5%.

Purchased tickets cannot be exchanged, refunded, or canceled.

General Information of Soundcheck Session

Participants who are eligible for the Soundcheck session at the 2025-26 aespa LIVE TOUR – SYNK: aeXIS LINE – in JAKARTA concert are all ticket holders of the CAT 1 category.

Ticket Purchase Information: “MY” Membership (GL) Pre-Sale

The “MY” Membership (GL) Pre-Sale is exclusively for Weverse account holders who are part of the “MY” Membership and have registered for the pre-sale within the specified period.

Registration schedule:

  • Registration starts: September 19th, 2025 at 03:00 PM
  • Registration ends: September 22nd, 2025 at 02:59 PM

Pre-Sale schedule:

  • Day/Date: Wednesday, October 1st, 2025
  • Time: 02.00 PM – 09.59 PM (Jakarta time)
  • Ticketbox: dyandraglobalstore.com
  • Ticket purchases during the “MY” Membership (GL) Pre-Sale are exclusively accessible using the membership number registered during the designated registration period.
  • The verified “MY” Membership number can only be applied 1 (one) time only.
  • Purchases during the “MY” Membership (GL) Pre-Sale session are limited to a maximum of 2 (two) tickets per showday.
  • Ticket purchases on “MY” Membership (GL) Pre-Sale can be made using several payment methods (virtual accounts, credit cards, and other methods).
  • Credit card purchases can only be made with credit cards with a 3D Secure system.
  • Being a “MY” Membership and participating in the “MY” Membership (GL) Pre-Sale session does not guarantee getting concert tickets.
  • The ticket quota of “MY” Membership (GL) Pre-Sale is limited and separate from the quota available in the Dyandra Global Presale and General Sale.

Ticket Purchase Information: Dyandra Global Presale

The Dyandra Global Presale is conducted on dyandraglobalstore.com and is only for Dyandra Global Society members who have registered to participate in the presale during the specified period.

Registration schedule:

  • Registration starts: September 23rd, 2025 at 03:00 PM
  • Registration ends: September 23rd, 2025 at 09:59 PM

Presale schedule:

  • Day/Date: Thursday, October 2nd, 2025
  • Time: October 2nd, 2025 at 02.00 PM – 09.59 PM (Jakarta time)
  • Ticketbox: dyandraglobalstore.com
  • Tickets for the Dyandra Global Presale can only be accessed using the society number registered during the specified period.
  • Dyandra Global Society number/code consists of 12 letters and numbers without spaces (example: XXX012345678).
  • The Dyandra Global Society number/code registered can only be used for one (1) ticket purchase transaction per showday.
  • Purchases during the Dyandra Global Presale session are limited to a maximum of 2 (two) tickets.
  • Having a Dyandra Global Society number and registering within the designated period does not guarantee getting concert tickets.
  • The ticket quota of Dyandra Global Presale is limited and separate from the quota available in the “MY” Membership (GL) Pre-Sale and General Sale.
  • Dyandra Global reserves the right, at any time and without prior notice, to amend these terms and conditions.

Ticket Purchase Information: General Sale

Schedule details:

  • Day/Date: Friday, October 3rd, 2025
  • Time: 02.00 PM (Jakarta time)
  • Ticketbox: dyandraglobalstore.com
  • During the General Sale, ticket purchases can be made using several payment methods (virtual accounts, credit cards, and other methods).
  • 1 (one) account can only make a transaction with a maximum purchase of 4 (four) tickets.

General Regulations

  • Tickets are only valid if the purchase is made in accordance with the procedure determined through electronic/online transactions on the Promoter’s official website or ticket box appointed by the Promoter (authorized ticket box).
  • E-vouchers are confidential and must not be shared. If shared, there is a risk that the e-voucher can be transferred.
  • The Promoter and the appointed official ticketing partner guarantee that they will only issue e-vouchers to authorized Buyers.
  • Transfer of ownership and/or forgery of e-vouchers, tickets, or wristbands are beyond the control and not the responsibility of the Promoter.
  • All CAT 1 A-B-C-D (Soundcheck), CAT 3 A-B, and CAT 4 A-B ticket holders will receive a queue number, while CAT 2, CAT 5, and CAT 6 A-B ticket holders will receive a seat number.
  • Queue numbers and seat numbers will be automatically assigned to purchasers based on the time of purchase and available sequence numbers.
  • Queue numbers and seat numbers will be updated on the e-voucher and can be viewed by refreshing the e-voucher no later than 5 (five) days before the concert date.
  • Each e-voucher has a unique barcode and is only valid for one person. The e-voucher can only be used once.
  • By purchasing a ticket, the Buyer agrees to the collection, storage, and use of personal data for the purposes of the event.
  • E-vouchers must be redeemed with a wristband during the redemption period.
  • Tickets or e-vouchers that have been purchased are not to be resold at a higher price than the official price determined by the Promoter.
  • Tickets purchased at dyandraglobalstore.com cannot be used for commercial purposes such as giveaways, contests, or sweepstakes.
  • The Organizer has the right to change or add other terms in the Terms & Conditions without prior notification.

Wristband redemption information:

  • The time and place for wristband exchange will be informed via social media and Dyandra Global’s website.
  • It is recommended to exchange the e-voucher beforehand to avoid the queue on the day of the concert.

Wristband/ticket exchange requirements:

If redeemed by the ticket holder:

  • Printed e-voucher
  • Original National Identification Card / Driver’s License / Passport / Student Card that is still valid (name on the ID must be the same as the one written on the e-voucher)

If redeemed by a representative:

  • Printed e-voucher
  • Letter of Attorney signed on an IDR 10.000 stamp (Materai) by the person being represented
  • A copy of the National Identification Card whose name is written on the e-voucher

No replacement wristbands will be issued under any circumstances if lost or damaged for any reason. Promoters are not responsible for any lost, stolen, or damaged wristband(s).

Age Restrictions

  • National Identification Card (KTP), Driving License, Passport, Student Card, and Basic Resident Registration Card are valid forms of photo ID.
  • Children under the age of 14 must be accompanied by a parent or legal guardian.
  • Children under 5 years old will not be admitted into the performance venue.

Special Needs Service

  • Event attendees with special needs using wheelchairs can contact the Promoter via communication@dyandraglobal.com by attaching a Medical Statement from the hospital and a Parental Permission Letter downloadable at www.dyandraglobal.com.
  • Pregnant women are required to bring a doctor’s recommendation letter and a stamped permission letter from their husband and are not allowed to be in the festival area.
  • Attendees with serious medical conditions such as heart problems, low blood pressure, and others are not allowed to attend the event/concert.
  • This show contains bright and intense flashing lights, as well as extremely loud sounds that may cause disturbance or discomfort to some audiences.
  • Attendees accept they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions.

No Re-Entry Policy

Please keep in mind that re-entry is not allowed to the concert and event area, regardless of your ticket category. Once you enter the venue, you cannot leave and enter again.

  • The organizer/promoter reserves the right to prohibit entry to the venue for an actual ticket/wristband with a barcode that has been used previously by others.

Concert Lines Guidelines

  • Waiting in line overnight is prohibited.
  • Please be friendly and respectful to others in the line.

General Policies

  • Attendees are only allowed to bring one bag with a maximum size of 20 cm x 30 cm.
  • For safety and convenience, it is prohibited to bring large luggage, duffle bags, backpacks, and similar items to the concert area.
  • The Promoter reserves the right to deny entry if attendees fail to comply with this regulation.
  • The Promoter reserves the right to legally prosecute anyone who obtains tickets in an unauthorized manner.
  • The Promoter is not responsible for any negligence resulting in the e-voucher or wristband being misplaced, lost, or used by another person.
  • The purchaser releases the Promoter from claims for refund of ticket fees if the venue must be moved without reducing the quality of the event or artist’s performance due to unilateral decisions of the artist, government, or other causes beyond the Promoter’s control.
  • If the event is canceled, the ticket will be refunded according to the Promoter’s terms. Other fees such as platform service fees and credit card surcharges are not included in the refundable ticket price.
  • The artist lineup may change due to injury, illness such as COVID-19, natural and man-made disasters, military issues, and similar circumstances.
  • For safety reasons, the Promoter has the right to postpone, cancel, or stop the event, temporarily detain attendees, evacuate attendees, or refuse entry without compensation.
  • The Promoter has the right to prohibit visitors from entering if they do not have a valid ticket.
  • The Promoter may remove the audience from the venue if deemed necessary for safety, comfort, or the integrity of the event.
  • Event attendees must wear wristbands at all times at the venue.
  • Event attendees inside the venue who are not in possession of a valid wristband will be removed from the concert area.
  • In certain circumstances, some areas within the venue may become restricted.
  • The organizers, promoters, and artists are not liable for any compensation and/or cancellation charges for travel expenses resulting from the event being canceled or postponed.
  • Event attendees behaving in a disorderly, offensive, or inappropriate manner, or refusing instructions from staff, will be removed immediately without refund.
  • Any attempt to enter the event without a valid ticket or credentials will result in immediate removal, and in certain cases police action may follow.
  • The organizers, promoters, and artists cannot be held responsible for lost, stolen, or damaged possessions or accidents resulting in injury occurring anywhere in the venue.
  • The Promoter will refuse entry to guests who are severely intoxicated or clearly affected by drugs.
  • Guests found to possess illegal substances, weapons, and/or other prohibited items will be refused entry.
  • The Promoter will not use or disclose guests’ personal information collected at the time of ticket purchase without consent.
  • Event attendees who are removed or exit from the venue for any reason will be banned from re-entering the event.
  • The Promoter reserves the right to change the layout and seating arrangement at any time.
  • The event is intended to be a friendly and enjoyable event.

What Not to Bring

  • No outside food and drinks.
  • No professional or semi-professional / SLR / DSLR cameras.
  • No recording devices, video cameras, action cameras, or flash photography.
  • No selling inside the event location.
  • No unauthorized solicitations, handbills, sampling, or giveaways without prior approval.
  • No weapons of any kind.
  • No paint of any kind, including paint markers and spray paint.
  • No fireworks.
  • No illegal drugs or substances or drug paraphernalia.
  • No official medicines without a doctor’s prescription, except over-the-counter medicines.
  • No large chains.
  • No laser pointers.
  • No flags or totems with metal or wood pieces.
  • No large umbrellas.
  • No unsealed sanitary products.
  • No pets.
  • No big portable fan.
  • No corkscrew or bottle opener.
  • No backpack, travel luggage, or bags exceeding 20 cm x 30 cm.
  • No lockers will be available at the venue.
  • No glass bottles.
  • No tripods for cameras.
  • No projectiles or explosive materials.
  • No knives or sharp objects.
  • No flammable products or aerosol cans.
  • No open fires.
  • No water guns or air guns.
  • No chairs.
  • No drones or similar flying apparatus.
  • No sleeping bags.
  • No smoking, vaping, or electronic cigarettes in the concert area.
  • No item that can be used to disturb the peace, endanger the crowd, or inflict damage to people or property at the sole discretion of Event Staff.

Security Entry

Your safety and security are important to us. You understand that you and your property may be subject to a reasonable inspection upon entry to the event. If you refuse to participate in these security measures, entry may be denied. The organizer also reserves the right to ask you to leave the event if your behavior causes concern for the safety or security of event attendees. If entry is denied or you are required to leave, no refund will be given.

All attendees are subject to being searched prior to entry into the event, including members of the media. Upon entry, all attendees shall be subject to a thorough airport-style pat-down search, including emptying pockets and bags and having their items examined. An electronic drug detector and K-9 search will be used. The event organizer shall, at all times, reserve the right to deny any person entry into or eject any person from the event if, in the sole and absolute discretion of the event organizer, they are in violation of event rules, which may be updated from time to time, with or without notice.

Recording Rights

Promoter/Organizer and its affiliations/association reserve the right to film, record, and/or photograph the visitor, participant, or wristband holder’s image, likeness, action, and/or statement of this event for television, moving picture, webcast, and/or other public broadcasts in any medium for any purpose. Any visitor, participant, and/or wristband holder of this event hereby fully releases and discharges the Promoter/Organizer (including its employees and subsidiaries) and its affiliations/association from any rights, claims, damages, losses, liabilities, fines, and causes of action whatsoever arising directly or indirectly from the filming, recording, and/or photography of this event.

Please don’t throw things, especially hard objects, on stage because it would harm the artist(s). Enjoy the concert!

Parental/spousal consent letter template

Letter of Attorney